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Left Bank Bridal

Shipping & Return Information

                            pink-left-bank-gift-box.jpg 

Each jewelry item is boxed in our signature pink and black box adorned with a pretty black bow. We'll be happy to include a gift enclosure, please include the specifics in the special instructions area at check out or send us an email.

Order Processing & Shipping
Our goal is to make your shopping experience as enjoyable as possible. We also have a "real" boutique, and always happy to chat if you have a question, or if you prefer to purchase over the phone, ring us at 773.929.7422, Noon to 7PM CST Tuesday through Friday and Noon to 5PM on Saturday.  Our email is: Bonjour@LeftBankBridal.com. Or Call Toll Free At 877-SHOE (7463)


Please allow 24 hours to process your order. Most items leave our boutique within 1 to 7 days pending availability. Custom orders and personalized items as indicated in the item description require a 2-4 week lead time depending upon the item. Once a custom or personalized order is placed it cannot be cancelled unless we are unable to ship within the time frame indicated in the item description. Your order will be charged at the time of purchase and considered final. Please note that Angela Nuran shoes are not mass produced, therefore, please let us know your fitting/wear date. We try to keep all Angela Nuran shoe sizes in stock, but inventory changes on a daily basis. You'll receive an email confirmation from us. If you need an item urgently, please let us know and we can accommodate.
The Left Bank Jewelry & Bridal Finery cannot honor typographical errors in price on this website.
Shipping
We ship all packages via UPS, Fed Ex Ground or USPS. We do not deliver to post office boxes. UPS Does Not deliver on Saturday and Sunday, and these days are not factored in when calculating delivery time. Overnight and Second Day deliveries must be placed by 3pm CST in order to get your package out on that basis. UPS does not deliver on weekends for our rates, so please do not factor Saturday & Sunday into the delivery. For multi unit dwellings that do not have a secure receiving room, we recommend shipping to a business or alternate address since we cannot be held responsible for lost/stolen packages that were confirmed delivered by the carrier.
Free standard* ground shipping is free on orders $150.00 and over! 
Here is our tiered rate shipping chart:
Standard Ground Shipping
$8.00 for orders under $75.00
$9.00 for orders $75.01 - $99.99
$10.00 for orders $100 - $149.99
2nd Day Air
$22.00 for orders under $50.00
$29.00 for orders $50.01 - $98.00
$36.00 for orders $98.01 +
Next Day Air
$40 for orders under $50.00
$48 for orders $50.01 - $125.00
$58 for orders $125.01 +
Alaska/Hawaii/Canada
$12.00 for orders under $75.00
$16.00 for orders $75.01 - $129.99
$22.00 for orders $130.00 +
International Shipping?  Bien Sur  (French for "Of Course!")
We ship worldwide.
We ship overseas and process payments with PayPal.  Please email us at Bonjour@LeftBankBridal.com and we will create a custom invoice for you and will provide you
USPS First Class International $17 USD.  Delivery is 14-20 days
USPS Priority International  $39 USD.  Delivery is 5-12 business days
USPS Priority Express International Mail $62 USD. Delivery is 5-7 days and includes tracking and insurance.  

Methods of Payment & Sales Tax
We accept Visa, MasterCard, Discover and American Express. We collect applicable sales tax if we are required by law to do so and sales tax to Illinois residents.
Security
All of your private information is secured and processed through Authorize.net SSL encryption, the leading company in secure internet shopping.

Return Policy
We accept returns of unused, undamaged items in re-sellable condition with tags attached. Returns must be postmarked within 30 days of shipment. Personalized, monogrammed, sale items, dyed shoes and custom items are final sale. Bridal Headpieces : Due to the fragile and one time use nature of bridal headpieces, veils, hair flowers and feathers all hair adornments are not returnable.
Wedding Shoes: Soiled, scuffed, worn shoes with visible toe prints from trying on will not be accepted. These items will be returned back to you since we do not consider them re-sellable. Shoes must be shipped back in the original boxes and packaging without tape on the actual shoe box.
Sale Items: These items are final sale.
Bridesmaid Jewelry & Gifts: If you are ordering a quantity of one of more for your wedding party, this is considered a custom order which is not returnable or cancellable.

Merchandise may be returned or exchanged. A restocking fee on returns is 10% of the returned merchandise, with a minimum restocking fee of $10.00.  This fee is Waived for Exchanges. Shipping charges are not refundable and is the customer's responsibility to ship back any/all exchanges and returns. If you received free shipping and return a partial or full shipment totalling less than $150, shipping will be added on to your return  according to our shipping fee schedule. 

Please note that this retun policy is for online orders only.  Online orders must be returned with a "return authorization form" which is included in each shipment. (some items that are drop shipped do not have this, so we will email you a form)  If you have any questions, please call us at 773.929.7422 or email us at Returns@LeftBankBridal.com


REFUSED PACKAGES/RETURN TO SENDER: If you refuse a package or fail to pick it up, you are responsible for the shipping to resend it to you.  If you have moved and did not inform us, the same policy applies. If you provided us with an inaccurate shipping address, we will resend with an additional shipping fee. If you flatly refuse a package, the restock fee varies depending upon product category less shipping.
Please contact us prior to returning an item to receive a "return authorization/RA# code" and we will email you a pre-approved return form which is also included in your shipment. Items must be shipped back in the original boxes/packaging without tape on the actual jewelry or shoe box. Your account will be credited less any shipping fees. We will not accept return/exchanges without an RA#code. FYI, some items are drop shipped directly from the studio which speeds up your order!
All returns must be shipped to:
The Left Bank
419 West Roslyn Place
Chicago, IL 60614

Should any merchandise arrive damaged, please retain all packing materials and product. All of our shipments are insured and require evidence of the damage. Please call or email our store within 24 hours of receiving your package with damaged merchandise and we will process the claim for you.

Any Questions, please email Returns@LeftBankBridal.com

 


 
1155 West Webster Avenue | Chicago, Illinois 60614 | Toll-free: 877.770.SHOE (7463) | Local: 773.929.7422 | Email: Bonjour@LeftBankBridal.com

All prices are in USD © 2017 Rive Gauche Jewelry, Inc. | Sitemap